We are very pleased to provide our clients with a wide range of product support offerings, from self-service options,
through to comprehensive, issue-by-issue technical support from our courteous, experienced staff. Individual options are available
below:  Technical Support
We know that providing
high-quality hosting requires an individual touch. Our friendly, experienced staff ensure that we consistently
provide each of our clients with truly exceptional customer service and support. We offer unlimited
basic service and support to our hosting clients; we therefore welcome you to contact us if you wish to make
an inquiry regarding a new or current account, or if you need assistance with the technical features of your hosting
package (such as cPanel and MySQL). Our support availability includes 24/5 phone support
and 24/7 ticket-based support, with industry-leading ticket response times. You can access our Secure Helpdesk at any time.
|  Knowledge Base
As
part of the services available in our Secure Helpdesk, the Net
Logistics Knowledge Base provides a
self-assistance resource for a variety of commonly-encountered issues. The Knowledge Base is also conveniently categorised; for example, issues common to most NL
accounts are kept apart from those pertaining specifically to more "advanced" solutions, such as
Virtual Private and Dedicated Servers. Commonly Referenced Knowledge Base Articles:
 cPanel®,
cPanel®/WHM™,
Plesk®, and Virtuozzo™ Documentation Availability
Where/How to Access
Your Billing Information
Important Information
on Insecure E-Mail Scripts
|
 NL Forums
Part community, part helpful resource, our on-line
forums are frequented by a range of NL staff and clients. You can visit the Forums here. Please register and
log in to view and post in the forum. Please remember to use the same email address as we have on file (in billing).
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 Step-by-step
Tutorials
Our incredibly diverse selection of tutorials will help you to quickly discover the source of most
e-mail configuration related issues, show how you can transfer files and access your hosting account, prior to DNS/IP
address propagation, how to modify your domain name records with your domain registrar, to accomplish the task of registering
nameservers, give you a great start on doing some common tasks with your new platform and much more.
E-Mail Troubleshooter
Pre-IP Propagation tutorial
Registering
Nameservers tutorial
Getting Started With
Reseller/VPS
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support 